Frequently Asked Questions
Welcome to the FAQ for Conference-in-a-Box! Below you will find several categories containing the most frequently asked questions by past conference planning teams.
If you have a question that is not answered here, please email conferences@scienceatlantic.ca. We will be updating the FAQ as questions arise.
Registration
How do I delete a registration?
If you wish to have a registration deleted, you will need to contact Science Atlantic (conferences@scienceatlantic.ca) with the name of the person wishing to have their registration removed.
How do I issue a refund in PayPal?
If your conference is using PayPal for registration payments, please contact Science Atlantic (conferences@scienceatlantic.ca) with the name of the person requiring a refund to have their payment reversed. There is a $0.30 charge for each refund that PayPal issues.
What is the policy on registration cancellation?
If an individual is unable to attend the conference and provides email notice to the conference organizer no later than one week before the event, he/she is eligible for a refund (at your discretion). If the cancellation occurs within a week of the conference, no reimbursement will occur.
In the event of a late cancellation, registration may be transferred to someone currently unregistered. For more information on registration fees and cancellations, click here.
Someone registered but didn’t pay and didn’t show up. I still have to pay for the catering and materials I ordered for them. What do I do?
If a person does not show up they are still required to pay, since you have paid for food and items on their behalf. Send them an invoice and refer to the cancellation policy here). If they are a student, you may wish to contact their supervisor as well about obtaining payment.
How many hotel rooms should we reserve?
Working under the assumption that 2/3 of your participants are students and 2 will be in each room, you should book half as many rooms as you have students, along with 1 room for each faculty member.
Are we obligated to pay for empty hotel rooms?
You should not be obligated to pay for unfilled rooms in your block reservation. Be sure to discuss this with your hotel prior to signing any contracts.